Privacy Policy

Sniperate ("we", "us", "our") operates the sniperate.com website and platform. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our AI-powered freight shipping management platform.

By using Sniperate, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the platform.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and company name. We use magic link authentication — we do not collect or store passwords.

Product Catalog Data

You may upload product information including SKU identifiers, product dimensions, weights, HS codes, and unit costs. This data is used to generate accurate freight quote requests.

Freight Forwarder Contacts

You provide contact details for your freight forwarders, including company name, contact name, email address, and phone number. These details are used by the AI agent to request and manage quotes on your behalf.

Shipment Information

We collect shipment details you provide, including origin and destination addresses, cargo specifications, shipping mode preferences, and target dates.

Email Content

The platform sends quote request emails to forwarders on your behalf and receives their replies. We store the content of both outbound and inbound emails to manage the quoting process and maintain a record of communications.

Chat Messages

When you interact with the AI agent through the in-platform chat, we store those conversations to provide context-aware assistance and improve the agent's responses for your shipments.

Usage and Billing Data

We track feature usage, AI token consumption, and credit balances to operate our billing system and improve the platform.

2. How We Use Your Information

We use your information to:

• Operate and maintain your account on the platform
• Send freight quote requests to your designated forwarders
• Receive, parse, and compare forwarder quote replies
• Generate quote comparisons and savings recommendations
• Facilitate post-booking communication between you and your forwarder
• Power the AI agent chat for shipment-related questions
• Process billing and manage your credit balance
• Send you platform notifications and service-related emails
• Improve and develop new features for the platform
• Detect and prevent fraud, abuse, or security issues

We do not use your information for advertising purposes and we do not sell your data to third parties.

3. AI Processing and Data

Sniperate uses artificial intelligence (powered by Anthropic's Claude API) to provide core platform functionality including:

• Parsing freight quotes from forwarder emails
• Classifying and routing inbound emails
• Generating quote comparisons and recommendations
• Powering the AI agent chat
• Mapping product catalog data during import

To perform these functions, relevant portions of your data (such as email content, shipment details, and product information) are sent to the Anthropic API for processing.

Anthropic does not use data sent via their API to train their AI models. Data is processed in accordance with Anthropic's privacy policy and API data usage policy.

We do not use your data to train any AI models. Your business data remains yours.

4. Third-Party Services

We use the following third-party services to operate the platform. Each processes data only as necessary to provide their service:

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

5. Data Storage and Security

Your data is stored in Supabase-managed databases hosted on Amazon Web Services (AWS). We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/HTTPS)
• Encryption of data at rest
• Row-level security (RLS) policies ensuring users can only access their own data
• Secure authentication via magic link (no passwords stored)
• Access controls limiting internal access to production data

While we take reasonable precautions to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. Specifically:

• Account data is retained until you request account deletion
• Shipment and quote data is retained for the duration of your account to provide historical records and benchmarking
• Email content is retained as part of your shipment records
• Chat messages are retained to maintain conversational context and shipment history
• Usage and billing data may be retained for up to 7 years after account closure for legal and accounting purposes

When you request account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data. We respect these rights regardless of where you are located and will accommodate reasonable requests.

All Users

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate personal data
• Deletion — Request deletion of your account and associated data
• Export — Request a machine-readable export of your data

European Economic Area, UK, and Switzerland (GDPR)

If you are in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to restrict processing, object to processing, and withdraw consent. Our legal basis for processing your data is the performance of our contract with you (providing the platform services) and our legitimate business interests.

California (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell your personal information. You will not be discriminated against for exercising your privacy rights.

Australia (Privacy Act 1988)

If you are in Australia, you have rights under the Australian Privacy Principles (APPs) to access and correct your personal information. You may also make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, contact us at privacy@sniperate.com. We will respond to your request within 30 days.

8. Cookies

Sniperate uses cookies and similar technologies for the following purposes:

• Essential cookies — Required for authentication and core platform functionality. These cannot be disabled.
• Analytics cookies — Help us understand how the platform is used so we can improve it. These can be disabled.

We do not use cookies for advertising or tracking across third-party websites.

9. International Data Transfers

Sniperate operates globally and our users may be located in the United States, Australia, the United Kingdom, the European Union, and other regions. Your data may be transferred to and processed in countries other than your own.

Our infrastructure providers (AWS via Supabase, Anthropic, Resend, Vercel) primarily process data in the United States. Where data is transferred outside your region, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses (SCCs) where required
• Reliance on adequacy decisions where applicable
• Data processing agreements with all third-party service providers

10. Children's Privacy

Sniperate is a business-to-business platform designed for use by companies and their authorized representatives. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal data from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at privacy@sniperate.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make material changes, we will notify you by email or through a notice on the platform before the changes take effect. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of Sniperate after changes are posted constitutes your acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: